We are located in Ghent, Belgium.

You can reach us through our social media channels and by email at panache.sunglasses@gmail.com. We always try to respond within 24 hours.

We offer the following safe and fast payment methods:

- Bancontact
- iDeal
- Paypal
- Credit card (American Express, VISA, Mastercard)
- Maestro
- Apple pay
- Google pay
- Shop pay

Please check your spam folder first. If you have not received anything, it is possible that you have written your email address incorrectly. You can always contact us at panache.sunglasses@gmail.com.

The average delivery time is 7-14 days. Our products are shipped directly from our labs in Asia. This way we can offer free shipping to our dear customers. By shipping from our labs we save money to invest in our customer service and research & development. 

In 99% of the cases, the orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order through the following link.

Have you still not received anything 4 days after the delivery time? Please contact us.

Because we want to get our products to you as quick as possible, items may be shipped separately from each other. If items are missing from your order, you will usually receive them after 2-3 days. We apologize for the inconvenience.

We are sorry if you have received an incorrect of damaged item. In order to get this sorted for you, please email us the following info:

- Your name
- Your order number
- Picture of the incorrect or damaged item
- Product name
- Product code (this can be found on your confirmation email).

We strive to achieve 100% satisfaction when our customers receive their favorite glasses.

Yes. You can return any order to us within 14 days if it complies with our return policy. If 14 days have passed since you received the products, we regret that we cannot offer you a refund or exchange. View our returns & exchanges page for further instructions. 

It takes a maximum of 5 business days to receive your refund, and credit card can take up to 15 business days. Unfortunately we cannot speed up this process as this is done by a third party.

Orders can be canceled or changed within 2 hours of ordering. We cannot change this due to our automated fulfillment system. Send an email to panache.sunglasses@gmail.com as soon as possible.

Addresses can be changed within 2 hours of ordering. We cannot change this due to our automated fulfillment system. Send an email to panache.sunglasses@gmail.com as soon as possible. We are not responsible for incorrect addresses that could lead to parcels being lost.

On this page you can enter your email address and order number to track your package. 

The track & trace information is available from the moment your package has arrived at the parcel point. Keep in mind that there may be some delay.

The prices on our site are tax free.

All taxes and duties of any kind imposed by the government now or in the future, whether at the federal, state and local levels, directly or indirectly, upon the sale or transportation of the covered goods, must be paid and are at the expense of the customer.

The products are shipped directly from Asia and Panache SUnglasses is not responsible for European or worldwide taxes / duties / VAT.

After purchase, the customer agrees that all taxes / duties / VAT are to be paid by the customer. We are not responsible for any taxes / duties / VAT related to the shipping of our products.