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FREQUENTLY ASKED QUESTIONS

GENERAL INFORMATION

Where are we located?

How do I get in touch with Panache Sunglasses?

Which payment methods do we offer?

SHIPPING & DELIVERY

I have not received a confirmation email. What can I do?

When can I expect my order?

The expected delivery time has passed, where is my order?

I am missing a number of products in my order, how is that possible?

What should I do if I receive an incorrect or damaged item?

RETURNS & EXCHANGES

Can I return my items?

When will I get my money back?

Can I cancel or change my order?

I accidentally filled in the wrong address. Can I still adjust this?

TRACK & TRACE

Where can I track my package?

The track & trace code does not provide any information

TAXES & DUTIES

What about taxes and duties?